Exchange and Return Policy

● Can I exchange or replace the product?

Yes, you can exchange or replace your product within 3 days from the date of receiving your order, provided there is a manufacturing defect or the wrong product was sent by mistake, and there is no defect or difference in the product compared to the one initially ordered.

● Can I return the product?

Yes, you can return unopened and unused products within one day from the date of receiving your order, provided the product has not been opened.

This is only applicable if there is a manufacturing defect or a wrong product was sent by mistake, and there is no defect or difference in the product compared to the one initially ordered.

● What should I do if I received the wrong or defective product?

If this happens, we sincerely apologize. Please contact us and provide your order number along with documentation of the defect, and we will handle sending you a replacement.

To be eligible for your product:

• The product must be in the same condition as when you received it.
• Send a picture of the product showing the defect or damage.

Please contact us through the technical support page.

● Are there any additional costs if I want to exchange my order?

If you want us to collect a product for exchange within 3 days of receiving the order, we will take it after verifying the reason for the exchange. If the product is proven to have a defect, we will send the replacement without any additional costs. If you wish to exchange it for another reason, you will be responsible for paying the shipping fee, which varies depending on the product's weight and the chosen shipping company.

● Are there any additional costs if I want to return my order?

If you want us to collect a product for return within one day of receiving the order, we will take it after verifying the reason for the return. If the product is proven to have a defect, we will handle sending the replacement without any additional costs. If you wish to return it for another reason, you will be responsible for paying the shipping fee, which varies depending on the product's weight and the chosen shipping company.

● Refunds (if applicable):

Once your request is approved and verified, the refund will be processed, and the amount will automatically be applied back to your credit card or original payment method within approximately 7-14 business days, depending on internal procedures. Rest assured, your funds are safe!

● Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before the refund is officially posted to your bank account.

If you’ve done all of this and still haven’t received your refund, please contact us.